At Centrecom our Agents offer customer care services via phone and emails from our Call Centre or face to face from our Information/Customer Support Hubs around Malta. This position offers the possibility to do both!
Ideal candidates will be working shifts primarily at our Call Centre in Mosta between Monday and Friday 08:00 and 16:00hrs and occasionally also cover shifts in our service hubs on replacement basis. One can choose to either work on 36 hours per week.
This position offers incentive bonuses, employee benefit schemes, guaranteed allowance for replacing the existing agents, paid training for the first weeks of employment and an amazing team of leaders who are always available to help you navigate and grow within the Company.
– Excellent command of both Maltese and English, spoken and written;
– Basic Computer knowledge, preferably in possession of an ECDL Certificate
– Previous experience in customer care.
– Must be willing to work Wednesday evenings and Saturday morning when needed at Service Hubs. (Occasionally)
-Applicants applying must have a valid work permit.
– Must possess a clean driving licence and use own transport (allowances are offered)
About Centrecom Limited
Our vision of putting our customers first gives us direction and drives every day-to-day decision, be it large or small. We consciously choose to care. We place our customers’ success and their customers’ interests at the heart of every decision we make.
We choose to listen, understand and feel the customer’s needs in order to become better customer service agents, on a daily basis. We become our clients’ eyes and ears, collecting data and information for the bettering of the services we provide.
We set out to fulfill our Brand Promise through daily execution of our values and their expression within our company culture. We believe that the empowering of our staff is key in achieving this. We empower our people to do everything they can in order to delight the customers of our clients. The end user is king (and queen) and we are here to make their experiences with your Brand, memorable.
We believe in getting the company culture right because it is our front-liners who delight your customers. We invest in their environment, training and tech tools to provide customers with a competitive edge